We are a well-known beauty boutique salon and during busy times our appointment diary can be limited. In order to provide you and other clients with excellent customer service and access to appointments during peak times, we have a firm 48-hour cancellation policy.
For any changes or cancellations please call us on 0207 112 8478
Cancellations, reschedules & no show:
A full 48 hour’s notice of any change to the appointment time or date is required. If less than 48 hours there will be a charge of 100% of the total service cost. If you have pre-paid course it will be deducted from your session.
If you need to cancel your appointment (PLEASE NOTE: This includes rescheduling your appointment) please call us on 0207 112 8478. If you are cancelling outside of salon operating hours – you may cancel your appointment online or by email firstname.lastname@example.org and should be followed up by a telephone call during salon operating hours. Since we turn away other clients to hold your reservation, any cancellations with less than 48 hours notice will result in losing session.
As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.
Absolutely no exceptions can be made to our cancellation policy because we often schedule and pay therapists to come in especially for your appointment.
Please arrive 5 minutes early for your laser treatment. Arriving late will mean deducting precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client.
We fully understand that sometimes being late is outside of your control. Allow plenty of time for travel and to park your car. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving late after the scheduled time of your appointment will result in less treatment length without the opportunity to reschedule. If you have a prepaid course and do not show up for your treatment or cancel 48 hours before your treatment you will forfeit your session.
We recommend that you plan ahead for your visit to our salon. We will be happy to answer any questions you may have about our location, parking, local buses and stations etc.
Appointment reminder by e-mail:
If you booked your appointment by phone and gave us correct email address , you will automatically receive a reminder text 72 hours in advance of your scheduled service(s). You will have the option to reschedule or cancel your appointment at that time. If we don’t receive a call to cancel or reschedule your appointment 48 hours in advance of your scheduled service(s), the services cannot be canceled or rescheduled after that.
For health security, please inform us, if the case, if any treatment or medication you have to take, since the last session, if anything changed, in order to be able to have the laser.
Some medications have secondary reactions, there are photosensitive drugs and you cannot have the laser treatment.
Sun exposure / Skin reactions:
Please take into consideration the sun exposure, as you have to have 2 weeks before and 2 weeks after the sun, as the laser treatment works with UV and it is not recommended at all.
During this time, please be sure you cover up, even when you are walking and it’s a sunny day (ex: long skirts if you having your legs done, shirts with long sleeves, if you are having the full arms done).
Due to the hot weather, we would like to remind you to avoid the sun and to come covered in all the areas you wish us to treat during your session.
Failing to do so, unfortunately will cause inability to carry out the treatment.
Please be aware that you have to use a minimum SPF 40 protection creams, before, after and in between the sessions.
Also, if there are any other skin changes since the last session, please inform us and check with your GP before the treatment, in order to save the time and the session.
Refund / Treatment Expiration:
Your treatment expires 12 months from purchase date.
In exceptional cases, we will add your expired sessions to your account.
Full or partial refund is available only if no session was used from this treatment.
Salon & Spa Policy:
- All Gift Vouchers & Packages are not transferable and cannot be exchanged for cash.
- Pre booked Packages/Gift Vouchers can be used as full or part payment.
- Can only be used at the branch it’s purchased for *.
* For any changes or cancellations please call us on 0207 112 8478 or test us at email@example.com
Refund / Voucher Expiration:
- Your Gift Voucher/Package expires 12 months from purchase date.
- Gift Vouchers/Packages are non-refundable other than within the 14 day cancellation period.
- Full or partial refund is only available if you have not started using this Gift Voucher/Package.
Beauty & Melody Partners:
- Buy A Gift
- Time Out
Your spa day will include 1 to 3 hours use of the facilities (Depending on booking), including the Gym, Swimming pool, Steam room, Sauna and Jacuzzi.
If your booking includes a treatment, where possible we recommend arriving 1-2 hours before your booking to take advantage of the facilities, if you have a morning booking the earliest you can arrive is 9:45am but you can enjoy all facilities after your treatment.
Please be aware for any treatments booked – we have both Male and Female Therapists, if you have a preference please contact the spa in advance, we will be happy to try and accommodate your request, Treatments are subject to availability so please advise the spa of your treatment choice in advance.
We have both double and single treatment rooms available. If you were prefer to be in the double room for please request this prior to your arrival and we will do our best to accommodate you.
Valid for Over 18 Only ID must be shown at reception
All treatments not booked directly through us are non refundable
The spa is a NO PHONE zone- the use of mobile phones are not to be entered into the spa but MUST be left in the lockers provided
Swimwear is required at all times whilst using spa facilities
If your package includes a glass of bubbly please request this from Spa Reception.
*Please arrive at least 20 minutes prior to your booking, late arrival may result in a shortened treatment time.
If your package includes a 30 minute treatment there is a surcharge of £5pp OR 3 treatment package at £10pp for weekend appointments- this must be paid for at time of booking.
If your voucher includes a £10 treatment voucher this must be purchased and booked for in advance.
Towels are provided by the spa however Robes and Slippers are for hire at £3 each person.
Please note a 100% charge will be incurred for any treatment not cancelled at least 48 hours prior to your scheduled time. All treatments include changing time and any follow up questions